⚡ Power & Electrical — who do I call?

Outages, downed lines, dead outlets.

Power problems divide at the meter. Everything past it — a tripped breaker, a dead outlet, a burning smell from the panel — is yours, and an electrician's. Everything up to it, including a whole-street outage or a downed line, is the utility's, and free to you. A downed wire is 911 first. Knowing which side the fault is on decides who you call and who pays.

Pick your exact situation:

• A Power Line Is Down — Who Do I Call?

  Stay back at least 35 feet and call 911, then your electric utility's emergency line — assume every downed wir…

• Burning or Hot-Plastic Smell From an Outlet — Who Do I Call?

  Kill that circuit at the breaker right now, or the main breaker if you cannot tell which one, and stop using t…

• Power Is Out at Just My House — Who Do I Call?

  Call your utility if you have no power at all and the neighbors do — the fault may be on their service drop, w…

• Power Is Out on the Whole Street — Who Do I Call?

  Your electric utility restores a neighborhood outage — report it to their 24/7 outage line, app, or online map…